Seller Knowledge Base

A simple, organized resource to help you sell with confidence and maximize your earnings.

Following Your Sales

During Shopping Week, you can follow your sales directly from your Seller Portal.

Your portal shows your sales totals and individual sold items as GCOS processes updates throughout the sale.

What You Will Learn

Where to find your sales and estimated earnings
When sales information is updated
How to find your listings in the online store
How to request changes to Locked & Loaded items
When you will can find your final sales information

Find Your Sales on the Seller Portal

Your Seller Portal homepage displays three sales totals:

Items Sold: Number of items purchased
Total Sales: Total selling price of those items
Estimated Earnings: Your estimated earnings based on current sales

Open the Sold Items tab to see which individual items have sold.

You will find two views:

List View: Photos, descriptions and details of your sold items
Print Tags View: QR-code Buyer Tags for preparing your sold items

For tag printing instructions, visit Preparing Sold Items.

When Are Sales Updated?

Your Seller Portal is not updated in real time.

GCOS processes sales and loads Buyer Tags periodically throughout Shopping Week.

Your portal reflects the most recent completed update, so an item may have sold before it appears in your Sold Items list.

Understanding Your Estimated Earnings

During Shopping Week, Estimated Earnings are calculated using the base seller percentage of 65%.

If you bring all of your sold items to Sold Item Drop-Off, your seller percentage increases to 70%.

Estimated Earnings are not your final payout. Additional bonuses and any applicable adjustments are calculated after the sale.

💡 GCOS Pro Tip

Keep track of your sold items as they appear in your portal. Locating them throughout Shopping Week can make preparing for drop-off easier—and bringing every sold item helps protect your seller percentage.

Finding Your Items in the Online Store

The online store periodically rotates the order in which items appear. Browsing a category or searching by Seller ID may not display every one of your listings at once. This does not mean an item is missing from the sale.

To check a specific listing, search the online store using its SKU.

To confirm which items have sold, check the Sold Items tab in your Seller Portal after GCOS processes the next sales update.

Changes to Locked & Loaded Items

Once an item is Locked & Loaded, do not edit it or change its Status in your inventory.

If you need to correct, update or remove an item, submit a Locked & Loaded Item Change Request through your Seller Portal.

Requests are not immediate. During inventory loading, requests are recorded and processed after all inventory has been loaded. Time-sensitive changes may be made in the online store before they appear in your Seller Portal.

If an item sells before a removal request is completed, you are still responsible for providing it.

For full instructions, visit Preparing for Shopping Week.

Did My Item Sell at Full Price or Half Price?

Your Final Seller Report will show the actual selling price of each item, including whether it sold at full price or half price.

This report is prepared after the sale and all post sale processing are complete. It will be added to your Seller Portal with your seller payment information.

Key Takeaways

✔ Find your Items Sold, Total Sales and Estimated Earnings on your Seller Portal homepage.

✔ Open the Sold Items tab to see which individual items have sold.

✔ Sales are updated periodically, not in real time.

✔ Estimated Earnings begin at 65% and increase to 70% when you bring all sold items.

✔ Can't find a specific listing while browsing? Search by its SKU.

✔ Your Final Seller Report will show the actual selling price of each item and is provided with your seller payment information after post-sale processing is complete.

Need More Help?

If you can't find the answer you are looking for, we are happy to help.

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Last Updated: September 2026